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How to Log In: Passwords, Resets, and Magic Links
How to Log In: Passwords, Resets, and Magic Links

Can't log in or need to update your password? We'll walk you through the steps to manage your account access securely.

Updated over a week ago

Keeping your account secure is crucial for protecting your valuable art data. This guide will help you manage your password and explore other login options to ensure your Artwork Archive account remains private and accessible only to you.

Changing Your Password

  1. Navigate to the Account page located on the left-hand menu of your main dashboard.

  2. Scroll to find the Logins section.

  3. Under Login Email, click Edit Login Email or Password.

  4. Enter your current password in the field.

  5. Click Change Password.

  6. Enter your new password.

  7. Click Save.


Reset your password from the Log In page

You can easily reset your password anytime by going to the main login page.

  1. Click Log In at the top right

  2. Click the blue Forgot your password? in the bottom right

  3. Enter your email to receive reset instructions

** IMPORTANT **

Be sure to check the spam or junk folders if you can't find the email.


Alternative Login Methods

Artwork Archive offers a convenient and secure way to sign in using a magic link. This method allows you to access your account without the need to remember or enter a password.

Sign in using a magic link:

  1. Go to the Artwork Archive login page

  2. Click on the Sign in with Magic Link button

  3. Enter your email address associated with your Artwork Archive account

  4. Click Send Login Link

  5. Check your email inbox for a message from Artwork Archive

    • If you don't see the email, check your spam or junk folder

  6. Open the email and click on the Log In to Artwork Archive button or link provided

  7. You'll be automatically signed in to your Artwork Archive account

Important Notes:

  • Magic links are only valid for 30 minutes for security reasons

  • Each magic link can only be used once

  • If you don't use the link within the valid timeframe, you'll need to request a new one

  • Make sure you're using the same device and browser you requested the magic link from


Troubleshooting Login Issues

If you're having trouble logging in, consider these common issues:

Are you copying and pasting your password correctly?

Some password managers or browsers may add invisible characters when copying passwords. Try manually typing out your password instead of pasting it.

Are you logging in with the correct email address?

Double-check that you are entering the right email address associated with your account. If you have multiple email accounts, it's easy to get them confused when logging in.

Are you entering the right password, or does it keep saying it's incorrect?

Confirm you don't have any spaces before or after your password when typing it in. Accidental leading/trailing spaces can cause failed logins.

Could you be mixing up your old and new passwords after a reset?

Make sure to clear your browser cache and cookies, then try logging in again with just your new password after a reset.

Did you accidentally type your password with Caps Lock on?

Passwords are case-sensitive, so having Caps Lock enabled can cause your login to fail. Double check that Caps Lock is off before entering your password.

Are you not receiving your two-factor authentication (2FA) text message?

If you are not receiving your two-factor authentication (2FA) text message when trying to log into your Artwork Archive account, please try the following troubleshooting steps:

  1. Log out of your current browser session and close all browser windows.

  2. Open a new browser window using a different web browser (e.g., if you were using Chrome, try Firefox or Safari).

  3. Navigate to the Artwork Archive login page and attempt to log in again. If prompted for a 2FA code, wait for the text message to arrive on your phone.

  4. If you still do not receive the 2FA text message, try using an incognito or private browsing window in your current browser:

    • For Chrome or Firefox: Press Ctrl + Shift + N (Windows) or Command + Shift + N (Mac) to open an incognito window.

    • For Safari: Go to File > New Private Window.

  5. In the incognito or private browsing window, navigate to the Artwork Archive login page and attempt to log in again.

If you continue to experience issues receiving your 2FA text message after trying these steps, please contact our support team for further assistance.

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